Terms of Use

1. Terms of Use

These Terms of Use, together with the documents and policies referred to in them, set out the rules for using our websites, related subdomains, mobile applications, desktop applications, browser tools, and other connected systems through which we make our video creation, editing, publishing, and collaboration services available. We refer to all of these together as our “Applications”.

Our Applications may be used as a guest or by a registered user. Using them includes visiting, browsing, creating an account, signing in, uploading material, creating projects, editing media, publishing projects, or otherwise interacting with the features we provide.

By using our Applications, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Applications.

2. Other Applicable Terms

The following additional policies also apply to your use of our Applications:

• Our Privacy Policy, which explains how we process personal information collected from you or supplied by you. By using our Applications, you consent to that processing and confirm that information you provide is accurate.
• Our Cookie Policy, which describes the cookies and similar technologies used across our Applications.
• Our Terms of Sale, which apply when you create an account, select a paid plan, or purchase goods or services from us.
• Our Community Guidelines, which explain conduct that is not permitted while using our Applications.

Where a separate written agreement applies to an enterprise customer or another specific service, that agreement may also govern the relevant use of the Applications. If there is a conflict, the specific written agreement will apply to the extent of that conflict.

3. Who We Are & How to Contact Us

Vidione Limited (“Vidione”, “we”, “us”, or “our”) operates the Vidione service and related Applications. We are a company incorporated in England and Wales. Our registered office is 18 Meridian Square, London, EC2A 4LJ, United Kingdom, and our registered VAT number is GB000000000.

We own or control the Vidione domain and the software applications and services connected with video creation, editing, collaboration, publishing, and distribution.

If you have a question, you may be able to find an answer in our help centre or within the support features in our Applications. You can also contact us at [email protected]. When contacting us, please include:

• a short explanation of the reason for your message; and
• details of the account, workspace, project, or purchase involved, where relevant.

We aim to respond to messages within 28 days, although some requests may require more time where investigation or additional information is needed.

4. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on this page. We will make reasonable efforts to notify you in advance of material changes by email, provided that you have supplied us with a current email address.

Each time you want to use our Applications, please check this page so that you understand which terms apply at that time. The date on which these Terms were most recently updated appears at the beginning of this document.

If a change is required by law, relates to security, or is necessary to reflect a new feature, the updated Terms may apply immediately when published. If you do not agree to an updated version, you must stop using the Applications.

5. Changes to Our Applications

We may update our Applications from time to time and may change their content, functionality, appearance, or technical requirements. Changes may be made to reflect legal requirements, improvements to our products, new user needs, operational priorities, or changes to the technology on which the Applications depend.

We are not required to update every piece of content or feature that may become out of date. Some features may be withdrawn, replaced, limited, or made available only to particular plans or account types.

Where a change materially reduces a paid feature during an active subscription period, any remedy available to you will be determined by the applicable Terms of Sale or separate subscription agreement.

6. Accessing Our Applications

We do not guarantee that our Applications, or the content made available through them, will always be available, uninterrupted, secure, or free from errors. We may suspend, withdraw, discontinue, or restrict all or part of an Application without notice. Where reasonably possible, we will try to provide advance notice of a planned suspension or withdrawal.

Availability may be affected by maintenance, upgrades, security incidents, third-party infrastructure, internet providers, browser compatibility, regional restrictions, or events outside our reasonable control.

You are responsible for making the arrangements necessary to access our Applications, including having a suitable device, internet connection, browser, operating system, and current security software. You are also responsible for backing up content that you upload, create, or store through our Applications.

If other people access our Applications through your internet connection, device, workspace, or account, you must ensure that they know about these Terms and comply with them.

7. Your Account

Some features require you to create a user account. You must provide complete, truthful, and current information when registering, and you must update that information when it changes.

If you receive a user identification code, password, access token, reset link, or other security credential, you must keep it confidential and safe. You must not disclose it to another person or permit another person to use your account unless our Applications expressly allow shared access.

By registering, you agree that an account may not be created by a bot or other automated method, that you may register only one personal account unless we approve otherwise, and that you must not sell, transfer, or share your account.

We may suspend or terminate your account, disable credentials, or restrict access to all or part of our Applications at any time if:

• we reasonably believe that you have breached these Terms or another policy that applies to you;
• your use may violate applicable law or create a legal or security risk;
• your use is abusive, offensive, deceptive, or contrary to our Community Guidelines;
• content created, uploaded, edited, or shared through your account appears to infringe rights or pose a risk to another person; or
• we believe that restriction is necessary because of legal proceedings, a regulator, a court, or another competent authority.

Unless the law requires otherwise, you will not be entitled to damages, reimbursement, or other compensation because we suspend or terminate your account.

If you know or suspect that someone else has obtained access to your credentials, change your login details immediately and contact us at [email protected].

You may delete your account or stop using our services at any time. If you have paid for a subscription, cancellation and any refund will be governed by the Terms of Sale or the subscription terms that applied when you purchased it.

If you connect your Vidione account to an account operated by another provider, you may also be bound by that provider’s terms and policies. You are responsible for reviewing those terms before enabling the connection.

8. Intellectual Property Rights

We own, or are licensed to use, the intellectual property rights in the original software, visual design, interfaces, documentation, templates, illustrations, systems, and other materials made available through our Applications. These rights are protected by copyright, trade mark, database, confidentiality, and other laws in the United Kingdom and elsewhere. All rights not expressly granted are reserved.

You must not access, copy, use, disclose, reverse engineer, decompile, disassemble, or attempt to discover our source code, algorithms, technical methods, or internal procedures, except where applicable law expressly permits you to do so.

You may download or print limited extracts from our Applications for your personal, non-commercial use, and you may direct others to material that we have made publicly available. You must not modify those materials, remove ownership notices, separate images, video, audio, or other graphics from accompanying text, or use them as part of another commercial product without our written permission.

Our name, marks, logos, product names, and the names of our contributors must be acknowledged where attribution is required. You must not suggest that you are affiliated with, approved by, or endorsed by us when no such relationship exists.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to use our Applications for their intended purpose. If you breach these Terms, this licence ends immediately and you must, at our option, return or destroy copies of materials that you made.

9. No Reliance on Information

Information and content that we publish through our Applications is provided for general information only. It is not intended to be professional, legal, financial, medical, or specialist advice, and you should obtain appropriate advice before taking action based on it.

We make reasonable efforts to keep our information accurate and current, but we do not promise that it is complete, reliable, error-free, or up to date. Content may be changed without notice.

Our Applications may contain links to websites, products, or resources operated by third parties. Those links are provided for convenience and information only. A link does not mean that we approve, sponsor, or endorse the linked service. We do not control third-party content and are not responsible for it.

Our Applications may also contain material uploaded or published by users. User material is provided for information only and does not represent our views, advice, or approval. We assume no responsibility for user-generated material.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

To the fullest extent permitted by law, we exclude all conditions, warranties, representations, and other terms that might otherwise apply to our Applications or the content available through them, whether express or implied.

We will not be liable to you for any loss or damage, whether in contract, tort, negligence, breach of statutory duty, or otherwise, arising from or connected with:

• your use of, or inability to use, our Applications;
• your reliance on content displayed through our Applications; or
• any interruption, suspension, withdrawal, or limitation of an Application.

We are not responsible for indirect or consequential loss, including:

• loss of profit, sales, business, or revenue;
• business interruption;
• loss of expected savings;
• loss of business opportunity, goodwill, or reputation; or
• any other indirect, special, or consequential loss or damage.

We will not be liable for loss or damage caused by a virus, distributed denial-of-service attack, malicious code, or other technologically harmful material that infects your equipment, programs, data, or proprietary material because of your use of our Applications or your downloading of material from them or from a linked website.

We assume no responsibility for the content of third-party websites linked through our Applications. You use those services at your own risk and should review their terms and privacy policies.

11. Uploading Content to Our Applications

Compliance and ownership

Whenever you use a feature that lets you upload, submit, publish, share, or send content through our Applications, you must comply with these Terms and all applicable laws.

Content that you make publicly available through our Applications will be treated as non-confidential. You should not upload confidential information unless the relevant feature and agreement expressly protect it.

You keep any ownership rights that you have in content you upload. You also keep rights in content that you create with our tools, to the extent that rights exist and subject to third-party material and applicable law.

Using your content to provide the services

When you upload or publish content, we need permission to host, process, copy, display, transmit, adapt, and share that content so that we can provide the relevant features. You grant us:

• a worldwide, non-exclusive, royalty-free, transferable, and revocable licence to use, reproduce, process, adapt, and display your user-generated content as needed to operate and improve our Applications and services; and
• a worldwide, non-exclusive, royalty-free, transferable, and revocable licence for other users or partners to access and use that content where the functionality of our Applications allows it.

We may use service providers and subprocessors to store, transmit, moderate, analyse, or otherwise process content on our behalf. Their access is subject to our Privacy Policy and the instructions we provide to them.

Free subscription users

If you use our Applications under a free subscription, you grant us an additional worldwide, non-exclusive, royalty-free, transferable, and revocable right to use content that you upload or post to develop, train, test, evaluate, improve, or operate our Applications and related products and services. This may include developing or improving machine-learning systems, model weights, algorithms, and automated features.

This additional licence continues while you use the free subscription. You may revoke it by deleting your account or moving to a paid subscription. You may also object during the free subscription, but if you do so, you will no longer be able to continue using the Applications under the free tier and must either delete your account or upgrade to a paid subscription.

After a revocation, we may retain and continue using information that was derived from your content for development and improvement if it has been de-identified, anonymised, or aggregated so that it no longer identifies you, your content, or another individual.

For additional information about personal information, associated rights, and how to exercise those rights, please see our Privacy Policy.

Your promises and commitments about your content

When you upload, publish, or share content through our Applications, you confirm that you:

• have the legal right and authority to provide the content and grant the rights described in these Terms;
• are not prevented from doing so by law, contract, confidentiality duties, or another obligation;
• are not infringing the intellectual property, privacy, publicity, moral, or other rights of another person;
• have obtained clear consent from every person appearing in the content where consent is required, and can provide written evidence of that consent if we request it; and
• have obtained any permission required for locations, performances, recordings, brands, artwork, music, or other protected material shown or used in the content.

You promise that every contribution you make complies with these Terms. You will be responsible for losses, claims, costs, or damage we suffer because your content breaches that promise.

Although we take reasonable steps to reduce the risk of loss, you are solely responsible for keeping backup copies of content that you upload or create with our Applications.

Disclosing and removing content

We may disclose your identity to a third party who reasonably claims that content you have posted or uploaded infringes intellectual property, privacy, or other legal rights.

We may remove, restrict, disable, or refuse to publish any content for any reason, including where it may breach these Terms, another policy, or applicable law.

When you upload or post material, you may have the option to make it public or private. Regardless of that choice, we and our subprocessors may access and process it as needed to provide the Applications, protect users, comply with law, enforce these Terms, and operate our systems. Our access and use are subject to our Privacy Policy.

If you make content public, information associated with it may also become public, including your account name, user identifier, profile image, avatar, nickname, and the content itself.

12. User-Generated Content on Our Applications

Our Applications may include information, files, comments, templates, and other material uploaded by users. We may not have reviewed or approved that material. Views expressed by users do not represent our views, values, or recommendations.

If you want to report content uploaded by another user, contact us at [email protected] and include:

• your full name, email address, postal address, and telephone number;
• the person or organisation on whose behalf you are making the report;
• the link, project identifier, or location of the content involved;
• an explanation of the complaint and the rights or policy you believe have been affected; and
• the action you would like us to take.

How to file a copyright takedown notice

If you believe that material on our Applications infringes your copyright, you may send a written notice to our copyright contact. To help us process it, your notice should include:

• a physical or electronic signature of a person authorised to act for the copyright owner;
• identification of the copyrighted work claimed to have been infringed, or a representative list where several works are covered by one notice;
• identification of the allegedly infringing material and information reasonably sufficient for us to locate it;
• information reasonably sufficient to contact you, such as your address, telephone number, and email address;
• a statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and
• a statement that the information in your notice is accurate and that you are authorised to act for the owner of the relevant exclusive right.

13. Malicious Use or Digital Attacks

You must not misuse our Applications by knowingly introducing viruses, trojans, worms, logic bombs, ransomware, spyware, or other malicious or technologically harmful material.

You must not attempt to gain unauthorised access to our Applications, the servers on which they are stored, or any server, computer, database, account, or network connected to them. You must not attack our Applications through a denial-of-service attack, distributed denial-of-service attack, automated abuse, credential stuffing, scraping that bypasses our controls, or any similar method.

Breaching this section may constitute a criminal offence under applicable computer misuse laws. We may report a breach to the relevant authorities and cooperate with an investigation by sharing information about your identity. If you breach this section, your right to use our Applications ends immediately.

We do not guarantee that our Applications will be secure or free from bugs, vulnerabilities, or viruses. You are responsible for configuring your information technology, devices, software, and network to access our Applications, and for using appropriate security and virus-protection measures.

14. Linking to Our Applications

You may link to our home page or another publicly available page, provided that you do so fairly and lawfully, do not damage our reputation, and do not take advantage of our name or goodwill.

You must not establish a link in a way that suggests an association, approval, sponsorship, or endorsement by us where none exists. You must not frame, mirror, reproduce, or embed our Applications inside another service without our written permission.

We reserve the right to withdraw linking permission without notice. If we ask you to remove a link to our Applications, you must do so promptly.

15. Our Rights & Obligations

We may transfer, assign, subcontract, or otherwise deal with our rights and obligations under these Terms to another organisation. We will try to tell you in writing if this happens and will take reasonable steps to ensure that the transfer does not materially reduce your rights.

You may not transfer, assign, sublicense, or otherwise deal with your rights or obligations under these Terms without our prior written agreement.

We may enforce these Terms against you even if we do not immediately act after a breach. A delay or failure to enforce a right does not mean that we have waived it.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary. The remaining provisions will continue in full force.

16. Applicable Law

These Terms, their subject matter, and their formation are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms, except where mandatory consumer protection law gives you the right to bring proceedings in another court.